Ticket Office Opening Times
If at all possible any requests, concerns and queries ticket holders may have are made by calling or emailing the Customer Services team prior to the match ([email protected])
The Ticket Office itself is not open to the public on a non-event day.
Phonelines
Lines are open on 0131 378 1600, 10am-4pm Monday to Friday (excluding Wednesdays as lines are closed). Extended match week phoneline opening hours: Thursday-Friday 10am-6pm. See individual match pages for Ticket Office opening times on the day of the match.
Where can I buy match tickets?
Tickets can only be purchased directly from Scottish Rugby website through the link provided here: https://www.eticketing.co.uk/scottishrugby/
How do I receive my match tickets?
All Scotland match tickets are delivered via the Scottish Rugby Ticketing App as part of our ongoing drive to improve access, security and sustainability on Scotland matchdays. Your Scottish Rugby ticketing account, through which you purchased your tickets, will link your tickets to the App using the mobile number registered to your ticketing account. Your match tickets will then be sent to the app on your device, to be scanned at the turnstiles at Scottish Gas Murrayfield for entry into the stadium.
We encourage all ticket purchasers to download the app as soon as possible. Tickets for both matches have now been issued, if you have not received your tickets to your app, please check that the mobile number on your ticketing account is correct and up to date. If you have any issues, please contact the Customer Services team by emailing [email protected].
I’ve lost my ticket(s)/passes or they haven’t arrived, can you reprint them?
If you have not received your mobile tickets on your app, by 4 working days before the match, please contact us by email on [email protected] or by replying to your confirmation email. This email should include your full details, the section and seat numbers booked and the reason you are not in possession of the tickets.
I need to upgrade a concession ticket to a full adult ticket. What should I do?
Please contact the Customer Services team prior to the day of the game on 0131 378 1600 (opening hours see above) with your ticket details and a member of staff will be happy to help. Whilst upgrades can be processed on match-days if plans change last minute, we strongly advise supporters to do this as far in advance to avoid delays. NOTE: Tickets can only be upgraded on the day of the match by the ticket purchaser.
I have a Scotland Season Pass – how do I enter the stadium?
All Season Passes are issued digitally via the Scottish Rugby Ticketing App. These will be scanned on entry.
I don’t have a ticket; can I get one outside the stadium on the day?
We would encourage spectators to buy tickets in advance from the Scottish Rugby website. Supporters should not purchase tickets from any unofficial sources prior to or on match day.
Can I buy and sell tickets anywhere else online?
Scottish Rugby do not have an official secondary ticketing partner and therefore tickets should only be purchased from Scottish Rugby directly through the following link: https://www.eticketing.co.uk/scottishrugby/.
Scottish Rugby actively discourage the activities of ticket touts and any tickets for sale on known secondary ticketing websites will be investigated and those seats will be cancelled.
Can I bring my young child?
Children under two are admitted free of charge provided they sit on the parent or guardian’s knee. Matches are however extremely busy events with large crowds and loud music which may not be suitable for very young children.
Baby changing units are available in the accessible toilets in the lower West Stand in both the North and South corners. The doors are marked with baby changing signs.
Scottish Gas Murrayfield offers two parenting rooms – the first is accessible from the concourse behind the East Stand (North corner). Please ask one of our Blue Crew volunteers or a steward for access to the facility. A second parenting room is in the West Fan Village, beside Hive Stadium.
There is one dedicated buggy drop off point within the stadium. This is next to the South Tunnel. Please speak with your nearest steward to be directed.
I have problems with my mobility; can I get assistance to my seat?
To make your match day experience as relaxing as possible, our match day assistance team are able to meet you and assist you to your section.
To request stadium support please e-mail [email protected] as early as possible and let us know what assistance is required. We do advise arranging this prior to match day as demand for this service is extremely high and may reach capacity.
A limited number of wheelchairs are available to assist you on the day, please enquire for more information.
My mobility has been affected since I bought my ticket. What if I’m physically unable to get to my seat?
If there is any change in your circumstances, please contact the Customer Services team as soon as you can and we will try to find a more suitable seat for your circumstances where possible, subject to availability.
What do I do if I find someone sitting in my seat with the same ticket, or if there’s a problem with my seat?
Contact your nearest steward; they are there to help you. We strongly encourage that any issues are brought to our attention on the day in order that we can resolve during your visit.
For more Ticketing FAQs please visit ask.scottishrugby.org
