Ticket Office Opening Times
If at all possible any requests, concerns and queries ticket holders may have should be made by contacting the Customer Engagement team prior to the day of the match. The Ticket Office itself is not open to the public on a non-event day. Full opening hours and contact information can be found here: Contact Us – Scottish Rugby
Where can I buy match tickets?
Tickets can only be purchased directly from Scottish Rugby website through the link provided here: https://www.eticketing.co.uk/scottishrugby/
How do I receive my Season Pass(es) or Match Ticket(s)?
All Scotland Season Passes and Match Tickets are delivered via the Scottish Rugby Ticketing App as part of our ongoing drive to improve access, security and sustainability on Scotland matchdays. Your Scottish Rugby ticketing account, through which you purchased your tickets, will link your tickets to the App using the mobile number registered to your ticketing account. Your match tickets will then be sent to the app on your device, to be scanned at the turnstiles at Scottish Gas Murrayfield for entry into the stadium.
We encourage all ticket purchasers to download the app as soon as possible. Please check that the mobile number on your ticketing account is correct and up to date.
Tickets will be issued no later than 2 weeks prior to the game. If you have any questions, you can find more information on the FAQs pages here: Scottish Rugby Ticketing App – Scottish Rugby.
I need to upgrade a concession ticket to a full adult ticket. What should I do?
Please contact the Customer Services team prior to the day of the game on 0131 378 1600 (opening hours see above) with your ticket details and a member of staff will be happy to help. Whilst upgrades can be processed on match-days if plans change last minute, we strongly advise supporters to do this as far in advance to avoid delays. NOTE: Tickets can only be upgraded on the day of the match by the ticket purchaser.
I don’t have a ticket; can I get one outside the stadium on the day? We would encourage spectators to buy tickets in advance from the Scottish Rugby website. Supporters should not purchase tickets from any unofficial sources prior to or on match day.
Can I buy and sell tickets anywhere else online?
Scottish Rugby do not have an official secondary ticketing partner and therefore tickets should only be purchased from Scottish Rugby directly through the following link: https://www.eticketing.co.uk/scottishrugby/.
Scottish Rugby actively discourage the activities of ticket touts and any tickets for sale on known secondary ticketing websites will be investigated and those seats will be cancelled.
Can I bring my young child?
Children under two are admitted free of charge provided they sit on the parent or guardian’s knee. Matches are however extremely busy events with large crowds and loud music which may not be suitable for very young children.
Baby changing units are available in the accessible toilets in the lower West Stand in both the North and South corners. The doors are marked with baby changing signs.
Scottish Gas Murrayfield offers two parenting rooms – the first is accessible from the concourse behind the East Stand (North corner). Please ask one of our Blue Crew volunteers or a steward for access to the facility. A second parenting room is in the West Fan Village, beside Hive Stadium.As storage is very limited at the stadium, we would strongly encourage that you do not bring any pushchairs/buggies where possible, as the space for storage is never fully guaranteed.
I have problems with my mobility; can I get assistance on the day?
To make your match day experience as enjoyable as possible, our dedicated support team is able to meet you and provide further assistance on the day. For further information on the assistance, services and facilities available, please visit Accessibility – Scottish Rugby or contact the team.
For more Ticketing FAQs please visit ask.scottishrugby.org