Stadium Facilities

Please check the weather ahead of travelling and ensure that you have what you need for your arrival to BT Murrayfield, whilst also being aware of our prohibited items.

Q: Where can I enter the stadium?

A: Turnstiles are situated at all access points to the stadium.  Ticket holders should ensure they access the turnstile that corresponds to their ticket type.

There are banks of turnstiles all around the stadium so you can enter easily no matter where you are coming from.

• NORTH: (beside Murrayfield Ice Rink)
• NORTH EAST: (off Roseburn Crescent)
• SOUTH & EAST: (off Roseburn Street)
• WEST: (off Roseburn St, Baird Drive and Riversdale Cres.)

West Fan Village (access to ticket holders only)
If the show has detailed that there is a West Fan Village – this is the area behind the West Stand next to Edinburgh Rugby’s DAM Health Stadium and is accessed via the below routes:

From the South and East:
Off Roseburn Street, along the pedestrian walkway by side of the rail/tramline near the bridge.

From the North:
Off Corstorphine Road, via Riversdale Crescent and the Ice-Rink Car park.

From the West:
Off Baird Drive, over Baird Drive Bridge.

When leaving at the end of the evening, we have created safe walking routes out. If you are walking into town or to Haymarket, please exit via the North. If you are heading to buses, please use the East / West link via the fan village. If you need to use the tram, please use the exits onto Roseburn street at the SE.

Please follow the direction of our safety and security team. Remember to utilise all transport options on your onward journey, Haymarket is only a 15-minute walk.

Please remember BT Murrayfield is located in a residential area so please be respectful of our neighbours when arriving and leaving the stadium.

Q:  Where will the stage be within the stadium?

A: Please refer to the map on your ticket agent’s website. The main stage for all concerts will be at the North End of the stadium.

Q:  Will I be able to purchase food and drink in the stadium during the concert?

A: Yes, there will be a wide range of food and beverages available to buy.  Please note, we operate a Challenge 25 policy at BT Murrayfield.  Anyone who appears to be under the age of 25, will be asked to provide identification confirming that they are over 18 years of age in order to purchase alcohol.  The only forms of identification we accept are passports and photographic driving licenses.

Q:  Can I purchase official merchandise at the concert?

A: Yes, there will be several merchandise outlets located around the venue. We would advise against purchasing any unofficial merchandise outside the stadium.

Q:  Can I bring my own food and drinks into the stadium?

A: You may bring small amounts of food into the stadium if required for medical and childcare purposes – please note that we operate a strict A4 bag policy with exceptions for medical and childcare bags.

Q:  Will there be drinking water available?

A: Yes, water is available from any bar or food outlet.

Q: What if I or one of my guests feel unwell, anxious, vulnerable, has an accident or is lost?

A: The stadium will have trained medical and welfare staff on duty, please approach a steward who will direct you to the nearest first aid or welfare point.

Q:  Is the stadium a non-smoking venue?

A: Yes, smoking is not permitted within the stadium, this includes e-cigarettes.

Q: I or my child has an illness, will there be facilities to keep his/her medicine?

A:  Please contact [email protected]

Q: Where are the First Aid / Welfare areas?

A: There will be a First Aid area located on every level of the stadium (including the pitch), stewards will be able to direct patrons to the nearest medical staff.

In addition to the First Aid points we will also have a quiet space, located in the South West corner of the stadium, please contact [email protected] if you wish to make use of this room

Q: Will there be a cash machine?

A: No, BT Murrayfield is a cashless venue and  there is no cash machine onsite, however you can use your credit or debit card, Apple Pay to purchase drinks, food and merchandise.

Security

Q: What security procedures will be in place at the concert?

The safety around our events is of paramount importance; in order to achieve that there will be the following security procedures in place:

• 100% bag searches of permitted bags.
• Pat-down searches using security wands.

The following items will not be permitted to the stadium, subject to stated exceptions;

1. Customers are urged where possible, not to bring bags to BT Murrayfield. In any case Bags larger than A4 (30cm x 21cm) ARE PROHIBITED – Unless for Medical or Childcare. Any larger bags will be directed to designated search lanes where they will be searched and tagged before entry. Large bags which are clearly not for medical / childcare reasons will be rejected and patrons directed to find a safe place for storage (cars/bag drop facilities in the city etc). All bags no matter the size, are to be searched prior to entry.

NOTE – BT Murrayfield does NOT have bag drop facilities so patrons with larger bags require to take them away and deposit them in a safe place before entering the stadium.

2. Weapons of any kind or anything that could be considered a weapon

3. Alcohol of any kind

4. Glass bottles and drinks cans

5. Sealed/unsealed plastic drink bottles

6. Hip flasks, metal drinks bottles, thermos flasks or refillable water bottles

7. Umbrellas of any size

8. Air horns, party poppers or silly string

9. Laser pointers or flashlights

10. Fireworks/ pyrotechnics or flares

11. Audio or recording equipment

12. Go Pros/active cameras and selfie sticks

13. No professional camera/video/audio equipment including those with a removable lens

14. Controlled or illegal substances

15. Items deemed to be inappropriate or offensive – including clothing, flags and banners

16. Musical instruments

17. Animals other than guide or assistance dogs

18. Any other items deemed to pose a risk of injury or annoyance to other customers

Any person whose conduct is deemed to be offensive or abusive, or who may compromise public safety, will be reported to the police.

Access Requirements

Q:  If I have access requirements what is the best way for me to make a booking?

A: You can access the ticket sales page. Once you are there, please click on “All Ticket Types” and select the relevant accessible category. You will then have the option to purchase your accessible seats.

If you require telephone assistance to make your booking or to make additional accessible ticket purchases, please contact Ticketmaster directly by filling out their online contact form which you can access HERE.

Q: I am a wheelchair user and would like to attend. Will there be a designated area for wheelchair users at the concert?

A: Yes, there are designated wheelchair viewing areas and accessible facilities for your use. You must purchase wheelchair tickets in order to gain access to this area.

The wheelchair viewing sections for concerts at BT Murrayfield are viewable on the ticket map and are situated in front of the South Stand.

Q: What are the closest food and bar outlets to the accessible platform? 

A: The closest food and bar outlets will be located within the South Car Park area which can be accessed directly through the main South Tunnel. Alternatively, there will also be similar catering units to the West side of the estate in the West Roadway or West Fan Village which can be accessed via the Southwest Accessible Tunnel from the pitch.

Q: My circumstances have changed since I purchased my ticket and I now have restricted mobility or am using a wheelchair.  What should I do?

A: If your circumstances have changed please notify Ticketmaster at your earliest opportunity by filling out their online contact form which you can access HERE.

If you have purchased your tickets for this event from a different ticket agent, please contact them in the first instance as they may be able to assist further prior to contacting Ticketmaster.

Q: What facilities do you have on site for people with access requirements?

A: Conveniently placed separate adapted and accessible toilets including a Changing Places toilet located in the lower south west corner of the stadium.

Accessible parking will be available to accessible ticket holder only who present a valid accessible ticket and car park pass (this pass must be requested in advance, and if confirmed will be distributed with your tickets). This is located in close proximity to the stadium.

At various times throughout the event a member of the catering team will visit the accessible decks to take food and drinks orders.

Q: Will there be any special effects in use during the performances?

A: Flickering light effects, lasers, strobing, pyrotechnics, and other effects including flames, smoke and confetti may be used throughout the performances.

Transport

Q: Will there be parking available on the day of the concert at the Stadium for the public?  

A: There is no public parking available at the stadium.

Accessible parking will be available to accessible ticket holders who present a valid accessible ticket and event specific car park pass (this pass must be requested in advance, and if a space is allocated will be distributed with your tickets). The accessible parking is located in close proximity to the stadium.

Please note, this car park is not open to Blue Badge holders unless they are in possession of an event specific car park pass.

Q: Will there be coach parking available at the stadium? 

A: Coach and minibus parking is not available at BT Murrayfield. Coaches and minibuses will be directed to parking areas along the A8 (Corstorphine Road).  It is vital that drivers co-operate and follow instructions and directions to ensure maximum capacity. The first vehicles to arrive will be parked nearest to the stadium.

Q: Where can I get dropped off and picked up by a car? 

Please do not attempt to bring vehicles into the streets surrounding the stadium to drop off/ pick up concert attendees, many of which will be closed or are narrow residential streets. Drop off and pick up areas are located:

• For areas to the west of the stadium – On the south side of Corstorphine Road between Saughtonhall Drive and Balgreen Road (excluding bus stops)
• For areas to the east on the stadium – On Russell Road (accessed via Gorgie/Dalry)

Please note that you should not be using any other streets as drop off areas, such as Wester Coates

When arriving at and leaving the stadium concert goers and those assisting them are requested to be mindful of and respect our neighbours in surrounding streets.

Q: How do I get to and from BT Murrayfield? 

Getting to BT Murrayfield

BT Murrayfield is located to the west of Edinburgh and is well served by public transport and is only a 45-minute walk from the city centre and only a 20-minute walk from Haymarket train station.

Plan your journey and know your travel options by checking your travel providers website for all of the latest information ahead of your day. Check with your travel provider for any changes to services as well as details of the last service of the evening.

Please note that due to the Hearts v Aberdeen match (20 May, KO 12.30) and the Hearts v Hibernian match (27 May, KO 12.30) at Tynecastle stadium, there will be a large volume of football supporters in the area. We recommend that your arrival is no earlier than stipulated below to ensure that your travel is not impacted and so that congestion on the roads is kept to a minimum.

By Train

ScotRail has confirmed that Haymarket station is now available for travel to and from the concert. The train operator has previously advised ticket holders to avoid travelling to and from the station due to queuing capacity being reduced by more than half as a result of the ongoing redevelopment of a building next to the station. Please note that the walk to BT Murrayfield from Haymarket Station is only 20 minutes.

Ticket holders are encouraged to head back to the station as quickly as possible after the concert ends and join the appropriate queue. Customers should be aware that Haymarket station will be much busier than normal on 20 and 27 May due to football matches at Tynecastle in the afternoon.

Alternative routes and transport options such as travelling home from Edinburgh Waverley, Edinburgh Park, or Edinburgh Gateway stations remain available.

By Tram

Edinburgh’s tram line runs from Edinburgh Airport into the city centre and there’s a stop at Murrayfield, exit from which takes you onto Roseburn Street.

Please note tickets must be purchased prior to boarding trams. You can either use the ticket vending machines at trams stops or pre-purchase tickets on the Transport for Edinburgh App. To find out more and to pre-purchase your tram tickets visit edinburghticket.com.

By Bus

Lothian Buses run several routes throughout the city that service BT Murrayfield. All Lothian buses accept contactless payments or you can download the Lothian Bus mobile app to help plan your travel to the game. Visit lothianbuses.com and use their journey planner ahead of travel for specific information regarding routes on match day.

On Foot

BT Murrayfield is approximately a 45-minute walk from Edinburgh city centre. From Princes Street head to Shandwick Place, which leads on to Atholl Place, then onto Haymarket Terrace. Continue and either turn left onto Roseburn Street at the Roseburn Bar (for the south turnstiles) or continue and turn left onto Riversdale Crescent at the Murrayfield Bar (for the north turnstiles).

Please be aware that on the 20 May and the 27 May, this route may be busier than normal due to the football matches at Tynecastle.

By Car

Please note there is no parking available in the streets around the stadium on event days.

Please visit the Edinburgh Council for any planned road closures.

There are various Park and Ride facilities in Edinburgh. Please see the Edinburgh City Council website for further information.

Respect our Neighbours

The stadium is situated in a residential area and Scottish Rugby asks you to please be mindful and respectful of local residents and their property when entering and leaving the ground. Please do not take any drinks with you when you leave, and please dispose of your rubbish in the bins provided.

For any last minute changes to our FAQs, please follow the BT Murrayfield twitter account.

Buying my tickets

Q: How can I purchase tickets?

A: Tickets can be purchased online through Ticketmaster at:

Click here for the General Sale

Click here for VIP Packages

Q: Is there a ticket limit?

A: A max of 4 tickets per person and per household applies for the presales increasing to 8 tickets per person and per household at general onsale. Tickets in excess of 8 will be cancelled.

Q:  I’ve seen tickets advertised on other sites – can I still order from there?

A: We would strongly advise against using any sites other than those listed on our adverts and websites. These are the only sites we can guarantee have 100% genuine tickets. Consider the notes below before purchasing your tickets:

1. Only buy from the outlets listed on the show advertising.
2. Find out the face value of the tickets and how much you are paying in booking fees.
3. Find out the location of your seats.
4. Never buy from an agent who says the tickets will be available to collect outside the Box Office.

It is against the ticketing terms and conditions to sell your tickets to any other person.

Tickets will be cancelled without a refund in the event tickets are transferred in contraventions of the ticketing terms and conditions. For more information please click here.

Q:  How will I receive my tickets?

A: Your phone is your ticket. Locate your tickets with order number Reference in your Ticketmaster account, or in the Ticketmaster App. When you go mobile, your tickets will not be emailed to you or be available for print.
Before you attend, please log in to your online account to provide a contact phone number, if you haven’t already done so, to ensure entry into the event.
For more information on using the Ticketmaster iPhone and Android app, please click here.
You can watch a quick video on how to use mobile entry tickets or find answers to any queries here.
For more information on using Ticketmaster Mobile Tickets please click here.

Q: How can I purchase Hospitality Tickets?

A: Official VIP hospitality is available by calling 0131 346 5250 or emailing [email protected].

For more information on hospitality packages please click here.

Age Restrictions

Q: Are there any age restrictions?

A: Yes:
Standing – no under 14s, all under 16s to be accompanied by an adult
Seated – No under 5s, all under 16s to be accompanied by an adult

Q: Can I bring my one-year-old baby without a ticket?

A: No, under 5s are not permitted.

Event Guidance

Q: What are the opening times of the Stadium on the day for general ticket holders?

A: The West Fan Village opens (out with the stadium) at 15:30 for all ticket holders, and the stadium opens at 16:30.

Q: Will there be any facility for me to queue early at the venue?

A: BT Murrayfield is situated in an industrial and residential area that isn’t suitable for anyone queuing too far in advance of the gates opening. Therefore, we recommend that anyone attending the show comes at the time advertised on their ticket.

Q: Will there be any special effects in use during the show?

A: Flickering light effects, lasers, strobing, pyrotechnics, and other effects including flames, smoke and haze may be used throughout the show.

Buying my tickets

Q: How can I purchase tickets?

A: Tickets can be purchased online through Ticketmaster:

Click here for Friday 26 May show

Click here for Saturday 27 May show

Q: Is there a ticket limit?

A: A max of 4 tickets per person and per card applies for the presales increasing to 6 tickets per person and per card at general onsale. Tickets in excess of this will be cancelled.

Ticketing

Q:  I’ve seen tickets advertised on other sites – can I still order from there?

A: We would strongly advise against using any sites other than those listed on our adverts and websites.  These are the only sites we can guarantee have 100% genuine tickets. Consider the notes below before purchasing your tickets:

1. Only buy from the outlets listed on the show advertising.
2. Find out the face value of the tickets and how much you are paying in booking fees.
3. Find out the location of your seats.
4. Never buy from an agent who says the tickets will be available to collect outside the Box Office.

It is against the ticketing terms and conditions to sell your tickets to any other person.

Tickets will be cancelled without a refund in the event tickets are transferred in contraventions of the ticketing terms and conditions. For more information please click here.

Q:  How will I receive my tickets?

A: The ticketholder will need to print their ticket at home. Be sure to print your tickets at home before you travel to the stadium and have them ready to scan on arrival at your allocated turnstile.

For more information please visit:

Click here for Friday 26 May show

Click here for Saturday 27 May show

Q: How can I purchase Hospitality Tickets?

Official VIP hospitality is available by calling 0131 346 5250 or emailing [email protected].

For more information on hospitality packages please click here.

Age Restrictions

Q: Are there any age restrictions?

A: Yes:

Standing
No persons under 14 permitted. Persons aged 14 + 15 years old must be accompanied by an adult aged 18 or over at all times (1 adult minimum per 4 persons aged 14 + 15 years old).

Seating
No persons under 5 permitted.  Persons aged 5-15 years old must be accompanied by an adult  aged 18 or over at all times (1 adult minimum per 4 persons aged 5 – 15 years old).

Q: Can I bring my one year old baby without a ticket?

A: No, under 5s are not permitted.

Event Guidance

Q: What are the opening times of the Stadium on the day for general ticket holders?

A: The stadium opens at 17:00.

Q:  Will there be any facility for me to queue early at the venue?

 A:  BT Murrayfield is situated in an industrial and residential area that isn’t suitable for anyone camping or queuing too far in advance of the gates opening. Therefore, we recommend that anyone attending the show does not come down to the stadium until 12noon at the very earliest on the day of the show.

Q: Will there be any special effects in use during the show?

A: Flickering light effects, strobing and other effects including confetti, smoke and haze may be used throughout the show.

Buying my tickets

Q: How can I purchase tickets?

A: Tickets can be purchased online through Ticketmaster here.

Q: Is there a ticket limit?

A: A max of 6 tickets per person and per household applies. Tickets in excess of 6 will be cancelled.

Q:  I’ve seen tickets advertised on other sites – can I still order from there?

A: We would strongly advise against using any sites other than those listed on our adverts and websites.  These are the only sites we can guarantee have 100% genuine tickets. Consider the notes below before purchasing your tickets:

1. Only buy from the outlets listed on the show advertising.
2. Find out the face value of the tickets and how much you are paying in booking fees.
3. Find out the location of your seats.
4. Never buy from an agent who says the tickets will be available to collect outside the Box Office.

It is against the ticketing terms and conditions to sell your tickets to any other person.

Tickets will be cancelled without a refund in the event tickets are transferred in contraventions of the ticketing terms and conditions. For more information please click here.

Q:  How will I receive my tickets?

A: Tickets for this event will be issued as mobile tickets. Your tickets will be visible in the Ticketmaster app once available. We encourage you to download your tickets to your digital wallet before you leave for your event. This ensures that you can always access your tickets.

Q:  I live outside of the UK; will you mail my tickets to me?

A: Please contact your point of purchase

Q: How can I purchase Hospitality Tickets?

A: Official VIP hospitality is available by calling 0131 346 5250 or emailing [email protected].

For more information on hospitality packages please click here.

Age Restrictions

Q: Are there any age restrictions?

A: Yes:

Standing

No persons under 14 permitted. Children under the age of 16 must be accompanied by an adult 18 or over.

Seating

No under 5s. Children under the age of 16 must be accompanied by an adult 18 and over.

Event Guidance

Q: What are the opening times of the Stadium on the day for general ticket holders?

A: The West Fan Village opens (out with the stadium) at 15:30 for all ticket holders, and the stadium opens at 16:30pm.

Q: Will there be any facility for me to queue early at the venue?

A: BT Murrayfield is situated in an industrial and residential area that isn’t suitable for anyone queuing too far in advance of the gates opening. Therefore, we recommend that anyone attending the show comes at the time advertised on their ticket.

Q: Will there be any special effects in use during the show?

A: Flickering light effects, lasers, strobing, pyrotechnics, and other effects including flames, smoke and haze may be used throughout the show.

Buying my tickets

Q: How can I purchase tickets?

A: Tickets can be purchased online through Ticketmaster here.

More information

Please refer to FAQ | Scottish Rugby Hospitality | Edinburgh, Scotland