Welcome to Vodafone clubs.connected

FREQUENTLY ASKED QUESTIONS

• What happens after you apply to Vodafone clubs.connected?

  1. Application Review

  Your application will be assessed to confirm eligibility. If we confirm that you are eligible for the club.connected programme, it may take up to a year before your Club is onboarded onto the programme. This could be dependent on infrastructure upgrades, existing contract end dates and availability.

  2. Order & Contract

  If eligible, your order will be processed, and a contract will be sent for signature.

  3. Welcome Communication

  Once your services are confirmed, you’ll receive a welcome message with key details.

  4. Equipment Delivery & Go-Live Date

  Your equipment will be shipped, and you’ll be notified of your service activation date.

  5. Setup & Activation

  On your go-live date, follow the instructions provided with your equipment to get started.

  6. Enjoy Free Connectivity

  Benefit from 12 months of free connectivity as part of the programme.

  7. Toolkit & Vodafone clubs.connected Benefits

  You’ll receive a toolkit outlining:

  o Additional member benefits

  o How to activate and make the most of the full programme

• When will I hear from someone?

  A member of the Vodafone team will be in touch within 28 days of submitting your application.  

• What if I've just renewed my broadband contract?

  Vodafone will commission a new installation as part of the clubs.connected programme. Clubs can continue to use their existing broadband service alongside Vodafone’s service. It is entirely at the club’s discretion if and when they choose to cancel their existing provider.

  If a club decides to cancel an existing contract before it ends, any cancellation or early termination fees charged by the current provider remain the club’s responsibility

• How can Vodafone benefit my club?

  Vodafone is offering eligible clubs 12 months of free connectivity, helping you save on costs while creating a connected environment for your members. Whether it’s checking scores, streaming matches, conducting video analysis, or running till systems – your club stays connected.

  In addition, your club, its members and sponsors can benefit from exclusive benefits, including discounts and offers on mobile and broadband services. 

  You’ll also gain access to wider programme benefits, such as tickets and experience giveaways, and opportunities to engage with talent through our partnership with Scottish Rugby. 

• What happens after the 12-month period?

  As your 12-month free connectivity period comes to an end, Vodafone will get in touch to discuss your options. You’ll have the choice to: 

  • Renew your services or 

  • Cancel your contract at the end of the term with no obligation 
• Who can apply to join Vodafone clubs.connected?

  Any community rugby club who are part of Scottish Rugby can apply.

  Once you apply, Vodafone will contact you to confirm whether your club is eligible to join the clubs.connected programme. Unfortunately, there may be certain clubs who are unable to join e.g. due to location.

  Clubs can apply at any time while the Vodafone clubs.connected programme is open for a period of 12 months.

• How can my club apply?

  You can apply here.

• Terms & Conditions

  By completing this form, you agree that: 

  1) Vodafone will use your details to process your Vodafone clubs.connected application and provide programme benefits (if you are deemed eligible to receieve them). We may share your information with Scottish Rugby for eligibility checks. Your data will be handled securely and only for programme purposes. For full details, including your rights, please read our privacy policy – www.vodafone.co.uk/privacy.

  2) The club and all users will comply with relevant terms and conditions for the associated benefits, including VEB terms and conditions (vodafone.co.uk/terms-and-conditions-business/Business/service-terms/Service-Terms/Enterprise-Broadband/), Vodafone Advantage terms and conditions and/or third-party terms and conditions (for example, match tickets).

  3) Vodafone reserves the right to amend, suspend or withdraw the Services at any time.

  4) Vodafone has discretion as to (a) which clubs are successful in their application and (b) which benefits are provided.  In particular, Vodafone reserves the right to make alterations to the time, date, duration, venue or other details of the engagement package.  Vodafone will aim to notify successful clubs via email within 28 days of this application.

  5) Membership means a Full Membership, comprising full voting member clubs admitted in accordance with the provisions of the Scottish Rugby Union’s Articles of Association. Membership Rights: Membership of the Union shall be personal to the Club in membership and cannot be transferred or assigned.

  6) There is a limit on the number of discount codes/vouchers per beneficiary e.g., a total of six discount codes for mobile and 1 voucher for HBB.

  7) Clubs are responsible for controlling and managing access to adult content for users under 18 years of age. To support this effort, Vodafone provides some guidance that may assist with limiting access to content and websites intended for adults. Further information can be found here: Vodafone’s Online Safety Demonstrati\on | Digital Parenting Pro | Vodafone UK.

  8)  Insofar as is permitted by law, Vodafone will not in any circumstances be responsible or liable to compensate your club or accept any liability for any: (a) Loss or damage occurring as a result of your club taking up the Offer; or (b) Personal injury or death occurring as a result of taking up the Offer except where it is caused by the negligence of Vodafone.

  9) These terms are governed by English law and any dispute (whether contractual or non-contractual) arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the English courts.

• Business owner offers

  As a member of a participating club on the Vodafone clubs.connected programme, club sponsors and members who are business owners can access the best available offers on Vodafone Business products.

  Business owners can request a call back. In the ‘Company name’ field, business owners should reference: ‘Their company name – clubs.connected’ .

• Club member savings and offers

  Vodafone Advantage is a benefits scheme available for club employees or members on the Vodafone clubs.connected programme.

  If you are an employee or member of a participating club on the Vodafone clubs.connected programme, you can benefit from exclusive savings and offers on Vodafone Mobile and Broadband plans on our award-winning network*.

  · 25% off Handset Airtime plans

  · 20% off SIM only or tablet data plans

  · Amazon vouchers on Broadband plans

  · 5 additional mobile discounts for your friends and family

  Once your club has registered with Vodafone, club employees and members can ‘apply now’ with their club email or personal address (whatever the club has on record for that individual), and follow the instructions provided. Please note that the portal will ask members for ‘proof of employment’. This refers to a ‘proof of membership’. Apply here: Employee advantage scheme – discounts from Vodafone

  Eligibility requirements apply and select plans only. Discounts and vouchers are subject to change and/or availability and cannot be used in conjunction with any other offers. Eligible plans are subject to availability, location, credit check and terms. For full details, please visit Vodafone Advantage scheme terms & conditions.

  * Verify: vodafone.co.uk/network

• Prize Draw Terms and Conditions

  2026 Nations Championships, Scotland v Australia Vodafone clubs.connected Prize Draw Terms and Conditions (Tuesday 15 September to Tuesday 29 September)

  By entering this Prize Draw, you (the “Participant”) agree to be bound by the following terms and conditions. The Participant is an individual entering on behalf of, and with the authority of their rugby club (the “Club”). Any Prize won shall be awarded to the Club:

  • The Promoter
    • The promoter of this Prize Draw is Vodafone Limited (company number 01471587), The Connection, Newbury, Berkshire RG14 2FN (the “Promoter”).
  • Eligibility
    • To enter the Prize Draw your Club must be actively engaged with the Vodafone clubs.connected programme and have received a proposal with intention to proceed.
      • You can’t enter the Prize Draw if:
        • you don’t live in the UK;
        • you’re under 13 years old – if you’re aged between 13 and 18, you must have permission to enter from a parent or guardian.
    • Entry into the Prize Draw is limited to one entry per Club. Duplicate entries from the same person, from individuals representing the same Club or made via a third party (including by use of an automated service or agent) will be invalid.
  • Prizes
    • Two (2) winning Clubs will each receive 20 general admission tickets to Scotland v Australia, at the 2026 Nations Championships on Sunday 15 November 2026.
    • The following conditions also apply:
      • Attendees under the age of 14 must be accompanied by an adult (18+);
      • Children over 2 years old must hold a valid match ticket to enter the Ground;
      • Digital tickets for those under the age of 14 and/or for those people with accessibility requirements are not required to be on a separate device;
      • Travel, accommodation and other expenses aren’t included with this Prize;
      • For further details, please see Scottish Rugby Ticket Terms & Conditions here.
    • The Prizes carry no cash value, are non-transferable and may not be substituted by the winner. The Promoter reserves the right to substitute the Prize with an alternative prize of equal or greater value.
  • Prize Draw Period
    • The Prize Draw is open from Tuesday 15 September 12:00pm to Tuesday 29 September 12:00pm (the “Prize Draw Period”)
  • Entry
    • The Prize Draw is free to enter, and no purchase is necessary.
    • To enter the Prize Draw you must, during the Prize Draw Period, complete and return the MS Form sent via email by Scottish Rugby and complete all required fields (the “Entry”). Entries received after the Prize Draw Period will not be eligible.
    • Entries will then be entered into a random draw. The winners will be selected independently.
    • Entries that are incomplete or damaged will be deemed invalid. The Promoter accepts no responsibility for entries that are lost, delayed, incomplete or cannot be delivered or entered for any technical or other reason. Proof of delivery of the entry is not proof of receipt by the Promoter.
    • The Promoter reserves the right at its absolute discretion to disqualify entries which it considers do not comply with these terms and conditions or any participant who it reasonably believes has interfered with the fair running of this Prize Draw.
    • Participants may only enter this Prize Draw once and only one entry per Club will be entered into the Prize Draw.
    • The Promoter shall have the right, where necessary, to undertake all such actions as is reasonable to protect itself against fraudulent or invalid claims including, without limitation, to require further verification as to the identity, age, and other relevant details of the Participant.
  • Winner Selection and Prize
    • The Prize Draw will take place within 14 days of the Prize Draw closing date.
    • Winners will be selected independently, at random.
    • The winners of the Prize Draw shall be notified within 14 days of the Prize Draw closing date using the email address provided at the time of entry. Each winner will have 7 days to respond to the notification email to claim their prize. Failure to respond will result in the prize being forfeited and another winner selected. Once a winner has been confirmed, they will receive an email to confirm their prize.
    • The Promoter will send all the tickets to a maximum of 2 contacts per Club to be distributed as appropriate. Tickets will be sent out around 3 – 5 days before the date of the event.
    • In the event that a winner is unreachable, ineligible, or fails to claim the Prize in the time required, the winner shall forfeit their Prize and it will be awarded to a substitute winner, which shall be the next Entry selected at random.
    • By entering into this Prize Draw you acknowledge and agree that if your Club wins a Prize, the Promoter shall be obliged to provide your details to regulators, including the Advertising Standards Authority on request. For all other third parties, details of the winner(s) are available from the Promoter on request, unless the winner(s) chooses not to allow their details to be made available.
    • The decision of the Promoter regarding any aspect of the Prize Draw is final and binding and no correspondence will be entered into about it.
  • General
    • We’ll process the information you provide in relation to this Prize Draw for the purposes of running this Prize Draw and to contact you if you win. If you’re a winner, unless you object, we may publish or make available your details if requested to demonstrate that a valid award took place. For some prize draws, we may also use your entry, your name, your social media username and/or photos for promotional purposes, including for display on our social media channels. We’ll only send you future marketing in accordance with your marketing preferences.
    • Our privacy and cookie policy explains how we collect and use your data. Based on the use of cookies, we’ll be able to deliver targeted advertising that is relevant to you. Interest-based advertising can appear on Vodafone Group websites, other organisation’s sites and other online channels, such as social media. We may also combine data collected via cookies with data from other sources. It also covers when you have a right to object to us using your personal data, including marketing. If you ever want to change the types of marketing messages you receive or control and opt out of cookies, you can do this at any time. By selecting continue, you are confirming that you understand our privacy policy. For more information on how the Promoter processes personal data, please see our Privacy Policy Page .  For more information on how Scottish Rugby processes personal data, please see their privacy policy page here.
    • The Participant will be subject to third-party privacy policies when they redeem this offer given by the Promoter to use third-party goods or services.
    • The Promoter shall not be liable for any interruption to this Prize Draw whether due to force majeure or other factors beyond the Promoter’s control.
    • The Promoter reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the terms and conditions of this Prize Draw.
    • The Promoter will not be responsible or liable for:
      • any failure to receive Entries due to transmission failures and other conditions beyond its reasonable control;
      • any late, lost, misrouted, or damaged transmissions or entries;
      • any computer or communications related malfunctions or failures;
      • any disruptions, losses or damages caused by events beyond the control of the Promoter; or
      • any printing or typographical errors in any materials associated with the Prize Draw.
    • By entering the Prize Draw, the Participant agrees to release the Promoter from any liability whatsoever for any claims, costs, injuries, losses, or damages of any kind (including but not limited to negligence) arising out of or in connection with the Prize Draw or with the acceptance, possession, attendance at or use of any prize (except death or personal injury caused by the Promoter’s negligence, for fraud, or otherwise as prohibited by law).
    • The terms and conditions for this Prize Draw are governed by English law and any disputes (whether contractual or non-contractual) arising out of or in connection with this Prize Draw shall be subject to the non-exclusive jurisdiction of the English courts.