Scotland International Matchday Information

Ticket Office Opening Times
If at all possible any requests, concerns and queries ticket holders may have are made by calling or emailing the Customer Services team prior to the match ([email protected])
The Ticket Office itself is not open to the public on a non-event day.

Phonelines
Lines are open on 0131 378 1600, 10am-4pm Monday to Friday (excluding Wednesdays as lines are closed). Extended match week phoneline opening hours: Thursday-Friday 10am-6pm. See individual match pages for Ticket Office opening times on the day of the match.

Where can I buy match tickets?
Tickets can only be purchased directly from Scottish Rugby website through the link provided here: https://www.eticketing.co.uk/scottishrugby/

How do I receive my match tickets?
All Scotland match tickets are delivered via the Scottish Rugby Ticketing App as part of our ongoing drive to improve access, security and sustainability on Scotland matchdays. Your Scottish Rugby ticketing account, through which you purchased your tickets, will link your tickets to the App using the mobile number registered to your ticketing account. Your match tickets will then be sent to the app on your device, to be scanned at the turnstiles at Scottish Gas Murrayfield for entry into the stadium.

We encourage all ticket purchasers to download the app as soon as possible. Tickets for both matches have now been issued, if you have not received your tickets to your app, please check that the mobile number on your ticketing account is correct and up to date. If you have any issues, please contact the Customer Services team by emailing [email protected].

I’ve lost my ticket(s)/passes or they haven’t arrived, can you reprint them?
If you have not received your mobile tickets on your app, by 4 working days before the match, please contact us by email on [email protected] or by replying to your confirmation email. This email should include your full details, the section and seat numbers booked and the reason you are not in possession of the tickets.

I need to upgrade a concession ticket to a full adult ticket. What should I do?
Please contact the Customer Services team prior to the day of the game on 0131 378 1600 (opening hours see above) with your ticket details and a member of staff will be happy to help. Whilst upgrades can be processed on match-days if plans change last minute, we strongly advise supporters to do this as far in advance to avoid delays. NOTE: Tickets can only be upgraded on the day of the match by the ticket purchaser.

I have a Scotland Season Pass – how do I enter the stadium?
All Season Passes are issued digitally via the Scottish Rugby Ticketing App. These will be scanned on entry.

I don’t have a ticket; can I get one outside the stadium on the day?
We would encourage spectators to buy tickets in advance from the Scottish Rugby website. Supporters should not purchase tickets from any unofficial sources prior to or on match day.

Can I buy and sell tickets anywhere else online?
Scottish Rugby do not have an official secondary ticketing partner and therefore tickets should only be purchased from Scottish Rugby directly through the following link: https://www.eticketing.co.uk/scottishrugby/.

Scottish Rugby actively discourage the activities of ticket touts and any tickets for sale on known secondary ticketing websites will be investigated and those seats will be cancelled.

Can I bring my young child?
Children under two are admitted free of charge provided they sit on the parent or guardian’s knee. Matches are however extremely busy events with large crowds and loud music which may not be suitable for very young children.

Baby changing units are available in the accessible toilets in the lower West Stand in both the North and South corners. The doors are marked with baby changing signs.

Scottish Gas Murrayfield offers two parenting rooms – the first is accessible from the concourse behind the East Stand (North corner). Please ask one of our Blue Crew volunteers or a steward for access to the facility. A second parenting room is in the West Fan Village, beside Hive Stadium.

There is one dedicated buggy drop off point within the stadium. This is next to the South Tunnel. Please speak with your nearest steward to be directed.

I have problems with my mobility; can I get assistance to my seat?
To make your match day experience as relaxing as possible, our match day assistance team are able to meet you and assist you to your section.

To request stadium support please e-mail [email protected] as early as possible and let us know what assistance is required. We do advise arranging this prior to match day as demand for this service is extremely high and may reach capacity.

A limited number of wheelchairs are available to assist you on the day, please enquire for more information.

My mobility has been affected since I bought my ticket. What if I’m physically unable to get to my seat?
If there is any change in your circumstances, please contact the Customer Services team as soon as you can and we will try to find a more suitable seat for your circumstances where possible, subject to availability.

What do I do if I find someone sitting in my seat with the same ticket, or if there’s a problem with my seat?
Contact your nearest steward; they are there to help you. We strongly encourage that any issues are brought to our attention on the day in order that we can resolve during your visit.

For more Ticketing FAQs please visit ask.scottishrugby.org

Can I bring a bag?
Supporters are urged where possible not to bring bags to the stadium. In any case, bags larger than A4 size (21cm x 30cm) will not be permitted unless required for medical or childcare reasons.

Anyone bringing a bag larger than A4 for medical or childcare reasons should go to a designated turnstile where bags will be searched and tagged prior to entry into the stadium. Please be aware that access via this route to the stadium may take slightly longer than through other turnstiles. All bags will be searched.

No bag drop facilities will be provided at the stadium. Locations around the city can be found here: Storage facility in Edinburgh

Can I bring along my Bagpipes in their case?
Yes. Bagpipes are an integral part of creating the very unique atmosphere that Scottish Gas Murrayfield is known for and will be permitted at events at Scottish Gas Murrayfield. All cases used in the transport of bagpipes will be searched before entry is gained. NOTE: Busking for money is not permitted within the Stadium grounds.

Water bottles & flasks
Empty water bottles & flasks are permitted into the stadium (any contents will be poured out prior to entry). These can be refilled from the water fountains within the stadium concourses.

Food
You may bring small amounts of food into the stadium for medical or childcare reasons, or for your own use.

Soft drinks & juices
In line with other major venues, only sealed plastic bottles of water or soft drinks up to 500ml can be brought into the stadium. No cans will be permitted.

Air horns
Only mechanised air horns (blow-through or wind-up) are allowed inside the stadium. Pressurised containers are not permitted.

Cameras
Small amateur cameras are permitted, but large professional cameras are not. By small, we mean pocket-size digital cameras or SLR cameras with zoom lenses no more powerful than 300mm. Tripods are not permitted.

Flags
Yes! The more Scotland flags brought to the stadium the better – just make sure the sticks are no more that 1m tall and there’s no ‘pointy bit’ on the end.

General

How  do I contact the Hospitality Team?
You can call our team on 0131 346 5250. Or you can email our enquiries inbox [email protected]

How can I find out about disability access?
When you are booking, please state if you are have a disability and require special assistance, we can then take the steps to ensure your day goes as smoothly as possible. We can provide wheelchair access match tickets, disabled parking and also wheelchairs (by prior arrangement).

Can we get parking for Hospitality?
There is no parking at Scottish Gas Murrayfield for international games, unless you are a registered Blue Badge Holder (for the disabled), in which case a limited number of disabled spaces are made available and must be pre-booked at least 2 weeks prior to match day.

Where do I go on matchday to access hospitality?
Our Hospitality sales team will send out a pre-event information pack prior to the match, please check your emails or with your lead booker for this information prior to matchday.

Can I bring a bag to the stadium?
Bags brought into the stadium must be smaller than A4, a full bag search is completed upon entry into the stadium, please see the Scottish Rugby website for more details on prohibited items.

What is the dress code for hospitality?
The dress code is smart casual. We allow rugby tops, but no trainers or ripped jeans.

Hospitality Village

How do I access the Hospitality Village?
Entrance for Hospitality Village South, North 1 and 2 is as follows-
Closest tram station is Balgreen Station
– Exit tram at Balgreen Station
– Head north on Balgreen Road and immediately turn right on Baird Drive
– Take second left onto Baird Grove and then right on Saughtonhall Avenue
– Follow signage across Saughtonhall Bridge to access Hospitality Village South
Taxi/Buses
– Exit vehicle on Corstorphine Road, head south on Riversdale Crescent
– Follow road Riversdale Crescent for 300m to reach Saughtonhall Bridge, access point to Hospitality Village South

What is included in my Hospitality Village Package?
Your Hospitality Village packages includes the following:
• Priority check-in
• Dedicated turnstiles
• Gold match day ticket situated in the North-West stand with fantastic view of pitch
• Welcome drink of champagne, gin and tonic or bottle of beer
• Three course, pre-match, fine dining meal and post-match snack
• Fine wines chosen by our sommelier to complement your meal
• Fully inclusive bar pre and post-match, served by dedicated drinks hosts
• Suite host and entertainment from rugby legends past and present
• 1 hr post-match access with fantastic live band entertainment

Where are my seats for the game?
Your seats are located in the Upper North West Stand, your exact seat numbers can be found on your ticket. If you require accessible seating, please get in touch as soon as possible.

How do I access my tickets?
All tickets are accessed via the Scottish Rugby Ticketing App. You can download the app by clicking here. For more information, please visit ASK Scottish Rugby.

What is my table number?
Your table number will be sent to your lead booker ahead of the match via email. Please ensure that you check this with your lead booker to ensure a smooth entry on the day.

Can I bring a bag to the Hospitality Village?
We highly discourage bringing any bags to the Village, however bags of smaller than A4 size will be permitted, and a full bag search is completed upon entry.

What is the dress code for the Hospitality Village?
The dress code is smart casual. We allow rugby tops, but no trainers or ripped jeans.

Is the Village heated?
Yes, the Village is heated, but we still recommend that you wrap up warm!

Is there Half-Time Access?
No. There is no access to the Hospitality Village during Half-Time.

Can I use my vape or is there a smoking area?
The Village is a no-smoking venue and you must not vape within the Village either. There will be a designated smoking area outside of the Village.